SHIPPING POLICY
US ORDERS
We currently use UPS, FedEx, and USPS for shipping orders within the United States.
Textile Yardage: Textile yardage ships with tracking from our manufacturers via UPS Ground or FedEx Ground at a flat rate determined by the amount of yardage.
Our fabrics are printed to order at our mills and each textile order will ship separately. You can expect to receive a tracking number and shipping details as soon as your fabric is on its way. Please note that if you place an order for yardage and for items which ship from our studio (textile swatches, pillow covers, porcelain, glass, placemats, or stationery), items from our studio will ship together while fabric will ship separately. Fabric yardage is always shipped and billed for shipping separately at a flat rate.
For orders over 50 yards or for expediting an order, please contact us at studio@venablemoore.com.
Textile Swatches: Textile swatches ship free from our studio via USPS. Orders are dispatched within 1-3 days, unless selected samples are out of stock. For expedited shipping, please email us at studio@venablemoore.com
Pillow Covers, Porcelain, Glass, Placemats, Stationery: All of these items ship from our studio with tracking via UPS. Please note that the lead times of these products vary and that orders will not be dispatched until all items are ready. If you would like your items to ship separately as they are ready, please email us *prior* to placing an order, as this will impact the shipping cost.
We offer free UPS Ground shipping on orders over $350 within the contiguous United States. This offer excludes textile yardage, which ships directly from our manufacturers and is always billed separately at a flat rate.
Every item we send from our studio is packaged using recycled, reused, and recyclable materials whenever possible. You can expect to receive a tracking number and shipping details as soon as your order is on its way.
If your package is lost in transit, we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated.
INTERNATIONAL ORDERS
Our website is not currently equipped to process international orders, but we are often able to fulfill them. Please email us at studio@venablemoore.com for a specific shipping quote based on your order and location.
Please note that for international orders, any taxes and duties due upon delivery are the sole responsibility of the purchaser.
RETURNS & EXCHANGES POLICY
As a small company creating primarily made-to-order pieces, we are unable to accept returns or exchanges at this time and all sales are final. We strongly suggest ordering textile swatches prior to placing a larger order. We want you to love your purchases and are happy to provide any additional information or images that would aid in the decision making process. Please email us at studio@venablemoore.com for assistance.
Each order is inspected prior to shipping; however, final responsibility rests with the customer. Please review your order upon receipt. If you believe your product to be defective and it has not been altered or used, please contact us within 5 business days of its arrival. Fabric that has been cut, laundered, or altered in any way cannot be returned or exchanged under any circumstances. If your order arrives damaged, please submit relevant images and keep all original packaging and items. If you receive an incorrect item, or an item is missing, please contact us immediately so that we can assist.